Terms and Conditions

By entering the website www.moolikaayurveda.com (“Website”, “moolikayurveda ”) the user agrees to have read, understood and accepted all of the terms and conditions (“T&C”) as well as the Privacy Policy. In case of a conflict between any document (e.g. FAQ) and the T&C, the T&C will prevail for the purpose of the usage of this Website.

The Services: Moolika Ayurveda provides access to purchase ayurvedic preparartions manufactured by Moolika Ayurveda. It provides access to read the articles published on this website (https://www.moolikaayurveda.com).

Limited License to Access and Use Website: Moolika Ayurveda  grants the user a limited license only for legitimate access and personal use of the Website and the Service. This license expressly excludes any downloading or copying of account information for the benefit of another vendor or any third party; caching, unauthorized hypertext links to the Site and the framing of any Content available through the Website uploading, posting, or transmitting any content that the user is not expressly entitled to by these T&C or any use of data mining, robots, or similar data gathering and extraction tools. The user shall not bypass any measures used by Moolika Ayurveda to prevent or restrict access to the Site. Any unauthorized use by the user at the discretion of Mooika Ayurveda shall terminate this license granted to the user.

Membership Eligibility: The Service is not available to minors under the age of 18 or to any users suspended or removed from the system for any reason. No user may have more than one active account. Additionally, membership is non-transferable and users are prohibited from selling, trading, or otherwise transferring their account to any other party. If the user does not qualify or read, understand, accept and comply with the T & C, the user may not use the Service or the Website.

The User’s Account: In consideration of the user’s use of the website, the user hereby represents to be of legal age and legal capability to form a binding contract and not to be a person barred from receiving the Services under the applicable laws or these T&C. Furthermore, the user when registering on the Website agrees to provide the actual, correct and complete information about himself or herself. If the user does not comply with this provision, or Moolika Ayurveda has grounds to suspect that the user has not complied with this, Moolika Ayurveda at its sole discretion may suspend or terminate the user’s account and refuse the user’s use of the Website. The user is responsible for maintaining the confidentiality of all personal details relating to the Website (including the user’s account and/or password details). The user hereby agrees to accept responsibility for all activities that occur under the user’s account and/or password. The user agrees to notify Moolika Ayurveda immediately of any unauthorized use of the user’s account or any other breach of security. Moolika Ayurveda at its sole discretion reserves the right to refuse Service, terminate accounts, or remove or edit content of the Website.

Product Information: Errors regarding product information or typographical errors on the Website may occur. Moolika Ayurveda will only confirm the price and details of a product after the user’s order. If a product happens to be listed at an incorrect price or with incorrect information, Moolika Ayurveda shall have the right, at its sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. Moolika Ayurveda may, at its discretion, either contact the user for instructions or cancel the user’s order and notify the user of such cancellation. The user’s offer will only be deemed accepted once the product ordered by the user has been dispatched. Until the dispatch of the product Moolika Ayurveda will have the right to modify the price of the product and contact the user for further instructions using the e-mail address registered with Moolika Ayurveda. At latest, in the event that the user’s order is accepted, the price of the ordered product or products shall be debited to the user. The payment may be processed prior. If the order is cancelled after the payment has been processed, the said amount will be reversed back to the user. Prices and availability are subject to change without notice.

Cancellation by Moolika Ayurveda: Moolika Ayurveda reserves the right, at its sole discretion, to refuse or cancel any order. Such cancellation might be due to limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department or other reasons. Furthermore, Moolika Ayurveda reserves the right to require additional verifications or information before accepting any order. Moolika Ayurveda will contact the user if any order is cancelled or if additional information is required. If the user’s order is cancelled after the payment has been processed, the exact amount will be repaid.

Cancellations by the user: In the event that the user requests for order cancellations, Moolika Ayurveda reserves the right to accept or reject requests for order cancellations at its sole discretion. If Moolika Ayurveda receives a cancellation notice and the order has not been processed / approved by Moolika Ayurveda, Moolika Ayurveda will cancel the order and refund the entire amount paid as store credit. Moolika Ayurveda is not able to cancel orders that have already been processed and shipped out. Mooika Ayurveda, at its sole discretion, may decide whether an order has been processed or not. The user agrees to adhere to and accepts Moolika Ayurveda’s decision.

Fraudulent / Declined Transactions: Moolika Ayurveda reserves the right to recover damages (i.e. the cost of goods, collection charges and lawyers fees) from persons using the Website fraudulently. Moolika Ayurveda expressly reserves the right to initiate legal proceedings against such persons for fraudulent use of the Website and any other unlawful acts or omissions in breach of the T&C.

Payment Details: The user agrees, understands and confirms that his or her payment details (e.g. credit card details) for availing the Services will be correct and accurate and the user shall not use any payment method which the user is not lawfully entitled to (e.g. in a credit card transaction, the user must use his or her own credit card). The user further agrees and undertakes to provide the correct and valid details to effect payment to Moolika Ayurveda. Such information will not be utilized and/or shared by Moolika Ayurveda with any third party unless required for fraud verifications or by law, regulation or court order. The liability for fraudulent use of any payment method will be on the user and the onus to ‘prove otherwise’ shall be exclusively on the user.

Disclaimer: The entire contents of this website are intended solely for the purpose of disseminating information. The information provided has not been evaluated by the FDA, and neither is it intended to diagnose, treat, cure or prevent any disease or disorder in any way or form. Note that all healthcare products and services offered by the site are not intended to replace your own doctor’s advice or any other medical recommendation. Neither is Moolika Ayurveda to be held responsible, in any shape or form, for the applicability of any opinions or recommendations with respect to your symptoms or medical condition. All information present in the website is the sole property of Moolika Ayurveda and may not be copied or reproduced completely or in part thereof without the explicit written consent of Moolika Ayurveda.

Other than as required under applicable law, under no circumstances will Moolika Ayurveda be liable for any loss or damage caused by the user’s reliance on information obtained through the Website or a Linked Site, or user’s reliance on any product or service obtained from a Linked Site. It is the responsibility of the user to evaluate the accuracy, completeness or usefulness of any opinion, advice or other content available through the Website, or obtained from a Linked Site. The user is hereby expressly requested to seek the advice of professionals, as appropriate, regarding the evaluation of any specific opinion, advice, product, service, or other content.

Limitation of Liability: The user hereby expressly states to understand and agree that Moolika Ayurveda and its subsidiaries, affiliates, officers, employees, agents, partners and licensors shall not be liable to the user for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or any other intangible losses, resulting from the use of the Website, content or any related services.

Indemnity: The user agrees to indemnify and hold Moolika Ayurveda (and its officers, directors, agents, subsidiaries, joint ventures, holding companies, affiliates and employees) harmless from any claim or demand, including any attorneys’ or other legal fees, or arising out of or related to the user’s breach of these T&C, or the user’s violation of any law or the rights of a third party.

Electronic Communication: When the user accesses and uses the Website or sends emails to Moolika Ayurveda, the user is communicating with Moolika Ayurveda electronically and consents to receive communications from Moolika Ayurveda electronically, i.e. by Moolika Ayurveda sending emails or posting notices on the Website. The user agrees that all communication provided in the aforesaid manner shall satisfy the requirement to be in writing.

Site-Provided Email and Postings: Moolika Ayurveda assumes no responsibility or liability regarding any messages posted by a user to another user through the use of the Website (“Postings”). Furthermore, Moolika Ayurveda may but is under no obligation to review any messages, information or content posted on the Website by users. Moolika Ayurveda may decline to accept and/or remove any email or Postings at its sole discretion. The user agrees not to use any functionality provided by the Website to post content or initiate communications that:

  1. Contain any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, racially, ethnically or otherwise objectionable material of any kind, including, but not limited to, any material which encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national or international law.
  2. Advertisements or solicitations of any kind.
  3. Impersonate others or provide any kind of false information.
  4. Contain personal information such as messages which state phone numbers, identification numbers, account numbers, addresses, or employer references.
  5. Contain messages by non-spokesperson employees of Moolika Ayurveda purporting to speak on behalf of Moolika Ayurveda or containing confidential information or expressing opinions concerning Moolika Ayurveda.
  6. Contain messages that offer unauthorized downloads of any copyrighted or private information.
  7. Contain multiple messages placed within individual folders by the same user restating the same point.
  8. Contain Chain letters of any kind.
  9. Contain identical (or substantially similar) messages to multiple recipients advertising any product or service, expressing a political or other similar message, or any other type of unsolicited commercial message.
  10. Using www.moolikaayurveda.com invitations to send messages to people who do not know the user or who are unlikely to recognize the user as a known contact;
  11. Using moolikaayurveda.com to connect to people who do not know the user and then sending unsolicited promotional messages to those direct connections without their permission; and Sending messages to distribution lists, newsgroup aliases, or group aliases.

Links: The Website or third parties may provide links to other World Wide Web sites or resources. Moolika Ayurveda has no control over such sites and resources and the user acknowledges and agrees that Moolika Ayurveda is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. The user further acknowledges and agrees that Moolika Ayurveda shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.

Access to Password Protected/Secure Areas: Access to and use of password protected and/or secure areas of the Website is restricted to registered and authorized users only. Unauthorized individuals attempting to access these areas of the Website may be subject to prosecution.

Modifications and Notification of Changes:Moolika Ayurveda expressly hereby reserves the right to make changes to the Website, related policies and agreements, these T&C and the Privacy Policy at its sole discretion at any time. If Moolika Ayurveda makes a material modification to these T&C, it may notify the user by:

  1. sending an email to the address associated with the user’s account. In order to improve possibilities to receive such emails, the user is advised to add moolikaayurveda.com to the list of domains approved to send an email to the user (commonly known as the “whitelist”); or
  2. displaying a prominent announcement above the text of these T&C or the Privacy Policy, as appropriate, for thirty (30) days, with (a) and (b) being deemed sufficient notification, of such changes.

After notice of a modification to the T&C or the Privacy Policy has been posted for thirty (30) days, the notice will be removed and a brief description of the modification and the date that it went into effect will be placed in the Historical Modifications section at the end of the T&C and Privacy Policy. If the user has not used the Website for more than thirty (30) days, the user should check these two sections for any modifications to the T&C or Privacy Policy prior to any further use of the Website. Should the user wish to terminate his or her account due to a modification to the T&C or the Privacy Policy, the user may do so by sending an email with the subject line “Termination” to the following email address: contactmoolika[at] gmail [dot] com. If the user chooses to continue using the Website, the user agrees that by doing so the user will be deemed to accept and be bound by the new T&C or Privacy Policy, as the case may be.

Trademarks: The trademarks, logos and service marks (“Marks”) displayed on the Website are the property of Moolika Ayurveda . Users are prohibited from using any Marks for any purpose including, but not limited to use as metatags on other pages or sites on the World Wide Web without the written permission of Moolika Ayurveda or such third party which may own the Marks. All information and content including any software programs available on or through the Website (“Content”) is protected by copyright. Users are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any Content available on or through the Website for commercial or public purposes.

Delivery: Moolika Ayurveda aims but does not guarantee to deliver the products to customers within 1 to 4 weeks from the day of close of sale depending upon the shipping location, given that the actual time of shipping depends upon several factors including but not limited to (delay in delivery through the courier partner, transporters’ strike, delay in receiving products from brand partners etc.)

Shipping Policy

Delivery Places and Time :

We currently ship to thousands of locations across India and the world. We normally ship your order in 7 days

Your order will reach you through courier as per their normal delivery period depending on the delivery address. To some cities/towns it can take up to 7 days from the time of pick up to deliver a consignment. Some international destinations may require around 15 days for the consignment to be delivered

For a consignment not delivered at the consignee address, a message slip will be left. The consignment will be held at the local courier’s office. The consignee can collect it from the local office within 7 days of the receipt of the message slip. There is no pick up or delivery of your order by our courier services on Sunday and Holidays.

Shipping through India Postal Address :

We deliver small orders shipped through Registered post service of Govt. of India within 2 working days. Then we provide you the pod no. within 24 hrs. of shipping. You can always contact our customer care for tracking information at contactmoolika@gmail.com

Shipping Through Blue Dart Courier Services

Large orders (More than Rs1000) will be shipped through Bluedart courier service. The tracking number will be provided for the customer within 24 hrs. of shipping. The packages can be tracked at online

International Shipping

We ship worldwide via Speed Post of India Post International or FEDEX as our primary carrier. Delivery times from the date of shipment average between 7-10 days for most countries. For countries outside of Europe/USA, it may take a little longer for your order to arrive.

We cannot ship to France, Germany, Greece, Norway, Italy, Saudi Arabia and Mexico, as those countries do not allow shipments of herbal preparations from a company. Please contact moolikayurveda@gmail.com before placing order

We will provide you with a link to track your package online.

We offer free India Post International Airmail Service for all orders. We value our customers and this is the way we can express our gratitude. Product fees include handling, packing as well as shipping costs. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.  As you can understand, we are not responsible for delays or non-deliveries due the Customs Department of your country. In case the package is withheld by the department no refund will be made. Our responsibility ends with shipping the product and providing you with the shipping information. Custom department of your country may sometimes hold back the parcel for inspection. At times they may ask for some duty. In such a case, the parcel is forwarded to the local post office. You can pay the duty and collect the parcel.

Boxes are amply sized and your items are well-protected.

Our Customer Care will notify you as soon as your order has been dispatched so that you can estimate when you would expect them to arrive. You can contact us at contactmoolika@gmail.com

International Shipping Through DHL or FEDEX

If customer makes purchases more than $500.00, the order will be shipped through DHL or FEDEX. The delivery time will be less and we provide a tracking number which can be tracked on the websites of DHL or FEDEX

Return Policy: Moolika Ayurveda only accepts such returns that are unused and undamaged. Return items will be only accepted in their original packaging. Moolika Ayurveda does not offer any exchange on items.

The order may be cancelled before shipment due to any of the following reasons:

The specific product/model is out of Stock.
The order could not be shipped within the specified timeline.
On customers request
The shipping address is not serviceable.

Conditions:

Moolika Ayurveda accepts returned products only if they are either defective or reach the buyer in a damaged condition.
Please note that we will provide a refund facility only for products bought from our website.
The refund shall be processed only after the product is shipped back and received by us.
Need to attach a note along with the product returned for refund. The note should clearly state your name and address, contact number, and order number. Describe the problem in your own words. Without your order details processing refund / replacement would not be possible.
Please furnish proper shipment address, area pincode and contact number precisely. If the address or pincode or contact number are incorrect and if the shipment is returned undelivered the customer has to pay shipment charges again to ship the same product to corrected address. If customer demands a refund the refund will be done less 2 way shipping charges.
The return courier awb/tracking number not intimated to Moolika Ayurveda customer support team is not eligible for refund
The order returned must accompany all the accessories (including freebies) which were serviced along with the order else the cost of the accessories shall be recovered from the refund amount.
Any charges levied as tax is not eligible for refund.

Note: Any Gift coupon circulated as promotional offer would not be refunded in case of cancellation of the order.

Refund Process:
  • Please connect with our customer care via email or call.
  • The customer care team will validate the request by checking the timelines, product type, warranty terms, etc and shall take the request for refund or exchange.
  • Ensure to collect the return address from Moolika Ayurveda customer care.
  • Pack the product properly and label the product with the order number, return address and your address.
  • Follow the instructions of customer care carefully for packaging and returning the product using courier services.
  • Ensure that the awb / tracking number is shared with Moolika Ayurveda customer care.
  • The order shall be considered for refund only if the product is undamaged, unopened, seal intact and returned within 7 days of delivery for Indian shipment and 15 days of delivery for overseas shipmement.

Caution: Please ensure to pack the product properly before handing it over to courier.
Exclusion:
A refund can be refused if the following conditions are met.

The product is completely broken and unusable.
The product is returned beyond the required return date or you have not informed us about the concern during the warranty period.
The order returned does not accompany all the accessories (including freebies) which were serviced along with the order.
Any other product which Moolika Ayurveda deems fit from time to time.

Please Note: On cancellation of an order, you are entitled to receive refund based on pay mode table mentioned in refund timelines less the shipping charges.

Moolika Ayurveda and https://www.moolikaayurveda.com is not liable to pay any penalty or compensation to the customer for cancellation of any order, for reason mentioned above

International Customers: Please check with your country for restrictions, duties, and taxes collected from your country. In some countries, 3-4 % taxes are charged on delivery, which is rare but possible. There will be no Refund of shipping costs especially if the product is rejected and returned by customs or because of a failed delivery attempt and the package is returned, all other costs are refunded happily except shipping and handling levies which are minimum $25.00 (for all countries) for small packages.

Refund Mode
Bank Account Online Transfer
Cheque

* Note Working Days are Monday To Friday including holidays

The return procedure is as follows: Within 14 days of the shipment of the goods, the customer is to notify Moolika Ayurveda via email at moolikayurveda@gmail.com about the reason of the return. Moolika Ayurveda at its sole discretion assesses the claim and, within 3 days, sends a confirmation email to the customer as the case may be. Subsequently, the customer shall send the items back to Moolika Ayurveda within 7 days from the receipt of the confirmation.

Shipment costs are borne by the customer unless the goods have been received by the customer in a condition which is not saleable.

Returns are only accepted for store credit. Any returns that do not adhere to our quality control check will not be accepted. Any items damaged, soiled or tampered may not be accepted and will be sent back to the customer at the customer’s cost.

Offer and Schemes / Voucher Redemption: Moolika Ayurveda reserves the right to change/modify/add/delete to the terms and conditions prevailing on the different promotional schemes (including but not limited to refer-a-friend and other types of vouchers). Moolika Ayurveda at any time at its sole discretion may withdraw a particular scheme from the Website/market.
Survival of Terms after Agreement Ends: Notwithstanding any other provisions of these T&C, or any general legal principles to the contrary, any provision of these T&C that imposes or contemplates continuing obligations on a party will survive the expiration or termination of these T&C.
Privacy Policy

This Privacy Statement presents the privacy practices for Moolika Ayurveda Website – .Feeling a need to demonstrate its commitment towards your privacy, the Mooika Ayurveda shares its information practices as outlined below.

Moolika Ayurveda and Your Privacy

At the Moolika Ayurveda, it is our intent to give you as much security as possible over your privacy concerning your personal information. In general, you are at liberty to browse through our Moolika Ayurveda websites without revealing any information about yourself. Any information that may be collected by Moolika Ayurveda is used strictly to improve the content of our website, to notify clients about updates, new features, and new content, and to contact clients regarding their account.

The absolute confidentiality of your classified information, when you choose to share it with the Moolika Ayurveda, is always maintained on our secure server. Moolika Ayurveda does not follow a policy of sharing any information that may have been collected with anyone for commercial or any other purposes.

Kind of Information We May Collect

Moolika Ayurveda may collect registration information from visitors using our free materials on a purely voluntary basis. Information collected from users who purchase our products is required for authentication and billing purposes. When you submit an order on-line, your credit card number is submitted to the credit institution for normal, routine processing. Your personal credit history information is not collected by Moolika Ayurveda.

There are times when we may need information from you. This generally involves filling out forms so you can download a product or order a product. When you purchase products and services, we require you to fill out a form with your name and email address for ensuring safe product delivery.

Contacting us about Privacy

If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you may direct all your queries to our support team at contactmoolika@gmail.com .

General: If any of these T&C are deemed invalid, void, or for any reason unenforceable, the parties agree that the court should endeavour to give effect to the parties’ intentions as reflected in the provision, and the unenforceable condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. From time to time Moolika Ayurveda may offer special promotional offers which may or may not apply to the user’s Moolika Ayurveda account. To avail of such promotional offers, the user agrees to be bound by any additional terms and conditions for these special offers which are laid down by Moolika Ayurveda. These T&C and the relationship between the user and Moolika Ayurveda will be governed by the applicable laws of India. Any disputes will be handled in the competent courts of India. The failure of Moolika Ayurveda to act with respect to a breach by the user or others does not waive its right to act with respect to subsequent or similar breaches. Moolika Ayurveda does not guarantee that it will take action against all breaches of these T&C. Except as otherwise expressly provided in these T&C, there shall be no third-party beneficiaries to these T&C. These T&C constitutes the entire agreement between the user and Moolika Ayurveda and governs the user’s use of the Website, superseding any prior agreements between the user and Moolika Ayurveda with respect to the Website.