We thank you and appreciate your purchase with us. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us unless specifically stated otherwise on our product pages or readers offer advertisements. We make every effort to service the order/s placed with us as per the specifications and timelines mentioned against each product. If due to any reason, unavoidable circumstances or beyond the limitations of the merchants the order is not shipped by the seller then the order shall be cancelled and refunded. In the event the order/product is delivered and has been cancelled for refund due to product fault, delivery of wrong product, partial product, etc the refund is processed.
[highlight]The order may be cancelled before shipment due to any of the following reasons:[/highlight]
- The specific product/model is out of Stock.
- The order could not be shipped within the specified timeline.
- On customers request
- The shipping address is not serviceable.
Moolika Ayurveda accepts returned products only if they are either defective or reach the buyer in a damaged condition.
- Please note that we will provide a refund facility only for products bought from our website.
- The refund shall be processed only after the product is shipped back and received by us.
- Need to attach a note along with the product returned for refund. The note should clearly state your name and address, contact number, and order number. Describe the problem in your own words. Without your order details processing refund / replacement would not be possible.
- Please furnish proper shipment address, area pincode and contact number precisely. If the address or pincode or contact number are incorrect and if the shipment is returned undelivered the customer has to pay shipment charges again to ship the same product to corrected address. If customer demands a refund the refund will be done less 2 way shipping charges.
- The return courier awb/tracking number not intimated to Moolika Ayurveda customer support team is not eligible for refund.
- The order returned must accompany all the accessories (including freebies) which were serviced along with the order else the cost of the accessories shall be recovered from the refund amount.
- Any charges levied as tax is not eligible for refund.
Note: Any Gift coupon circulated as promotional offer would not be refunded in case of cancellation of the order.
- Please connect with our customer care via email or call.
- The customer care team will validate the request by checking the timelines, product type, warranty terms, etc and shall take the request for refund or exchange
- Ensure to collect the return address from Moolika Ayurveda customer care.
- Pack the product properly and label the product with the order number, return address and your address.
- Follow the instructions of customer care carefully for packaging and returning the product using courier services.
- Ensure that the awb / tracking number is shared with Moolika Ayurveda customer care.
- The order shall be considered for refund only if the product is undamaged, unopened, seal intact and returned within 7 days of delivery for Indian shipment and 15 days of delivery for overseas shipmement.
Caution: Please ensure to pack the product properly before handing it over to courier.
A refund can be refused if the following conditions are met.
- The product is completely broken and unusable.
- The product is returned beyond the required return date or you have not informed us about the concern during the warranty period.
- The order returned does not accompany all the accessories (including freebies) which were serviced along with the order.
- Any other product which Moolika Ayurveda deems fit from time to time.
[highlight]Please Note:[/highlight] On cancellation of an order, you are entitled to receive refund based on pay mode table mentioned in refund timelines less the shipping charges.
Moolika Ayurveda and https://www.moolikaayurveda.com is not liable to pay any penalty or compensation to the customer for cancellation of any order, for reason mentioned above.
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*[highlight] Note Working Days are Monday To Friday including holidays[/highlight]